Tag Archives: customer service

Customer Service at its Best
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Oh, what I would give to have an entire company full of employees like this. Watch these videos of Southwest Airlines employees making their jobs enjoyable and their customers’ experience memorable. Do you think they’ll fly SWA again? You bet … Continue reading →

Posted in Career Development, Small Business, Video Posts | Tagged , , | Leave a comment

Big Banks Get Low Approval Rating
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Ahh, here it is. The sad but predictable reality that big banks stink. This Yahoo article is one of many highlighting a dismal customer approval rating yet again for the big boys of finance. Every year Forrester’s Customer Advocacy rankings … Continue reading →

Posted in Leadership, Personal finance, Small Business | Tagged , , | 3 Comments